Last updated: July 1st, 2025

1. Introduction

At Scale Health, we respect your privacy and are committed to protecting your personal data. This privacy policy will inform you about how we look after your personal data when you visit our website and tell you about your privacy rights and how the law protects you.

2. The Data We Collect

Personal data, or personal information, means any information about an individual from which that person can be identified. We may collect, use, store and transfer different kinds of personal data about you which we have grouped together as follows:

• Identity Data includes first name, last name, username or similar identifier.

• Contact Data includes email address, telephone numbers, and address.

• Technical Data includes internet protocol (IP) address, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access this website.

• Profile Data includes your interests, preferences, feedback and survey responses.

• Usage Data includes information about how you use our website.

3. How We Use Your Data

We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:

• Where we need to perform the contract we are about to enter into or have entered into with you.

• Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests.

• Where we need to comply with a legal obligation.

4. Data Security

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorized way, altered or disclosed.

5. Your Legal Rights

Under certain circumstances, you have rights under data protection laws in relation to your personal data, including the right to:

• Request access to your personal data

• Request correction of your personal data

• Request erasure of your personal data

• Object to processing of your personal data

• Request restriction of processing your personal data

• Request transfer of your personal data

• Right to withdraw consent

6. Scale SMS Terms and Conditions

6.1 Introduction

Scale Health may disclose Personal Data and other information as follows:

• Third Parties that Help Provide the Messaging Service: We will not share your opt-in to an SMS short code campaign with a third party for purposes unrelated to supporting you in connection with that campaign. We may share your Personal Data with third parties that help us provide the messaging service, including, but not limited to, platform providers, phone companies, and other vendors who assist us in delivering text messages.

• Additional Disclosures:

  • Affiliates: We may disclose Personal Data to our affiliates or subsidiaries; however, their use and disclosure of your Personal Data will be subject to this Policy. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

Mobile information will not be shared with third parties/affiliates for marketing/promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

6.2 Purpose of SMS Notifications

Our SMS notifications are designed to:

• Remind you of your job opportunities.

• Inform you of interview scheduling and confirmations, and other essential updates regarding your employment related to Scale Health.

6.3 Opt-In and Consent

By providing your phone number and opting into our SMS notifications, you confirm that you are the owner or authorized user of the phone number provided. You consent to receive recurring automated text messages (SMS, MMS) from us regarding your job opportunities and other important notifications. Consent is not required to make any purchase from us. Message frequency may vary, but you can generally expect to receive between 1-5 messages per week.

6.4 Opt-Out Instructions

Your consent to receive automated texts is entirely voluntary. You may opt-out at any time:

• To stop receiving messages, reply "STOP", to any SMS message from us.

• You may also email us at tyler@scalehealth.co.uk with your opt-out request.

After you opt out, you will receive a final confirmation message, and no further messages will be sent to your number unless you re-enroll.

6.5 Help and Support

If you are experiencing issues with our SMS notifications or need assistance, you can:

• Reply with the keyword "HELP" to any message.

• Email us directly at tyler@scalehealth.com

6.6 Message and Data Rates

Standard message and data rates may apply for any messages sent to you from us and from you to us. Please consult your mobile service provider for details regarding your text plan or data rates.

6.7 Privacy and Data Security

We value your privacy and are committed to protecting your personal information. Your data will be used solely for the purposes described in this policy, such as managing your service appointments, processing payments, and ensuring proper communication regarding your services. We do not sell, rent, or share your personal information with third parties for marketing purposes. We may share your information with third parties only as required by law, for billing and payment processing, or to fulfill our contractual obligations.

6.8 Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including legal, accounting, or reporting requirements. After this period, your data will be securely deleted or anonymized.

6.9 Compliance with Regulations

We comply with all relevant laws and regulations, including the Telephone Consumer Protection Act (TCPA) and CTIA guidelines. Our practices ensure that you can easily manage your preferences, and we provide clear instructions for opting in or out of our SMS notifications.

6.10 Indemnification

You agree to indemnify, defend, and hold us harmless from any privacy, tort, or other claims, including claims under the TCPA or any state law equivalents, arising from your voluntary provision of a telephone number that is not owned by you and/or your failure to notify us of any changes to your mobile telephone number.

6.11 Participation Requirements

To participate in our SMS notifications service, you must:

• Be 18 years of age or older.

• Own a wireless device capable of two-way messaging.

• Be a subscriber to a wireless service with text messaging capabilities.

Please note that not all mobile carriers support this service.

6.12 Dispute Resolution and Arbitration

By using our SMS notifications service, you agree to resolve any disputes with us on an individual basis and not as part of any class or representative action. You waive your right to a trial by jury and agree that any claims will be resolved through final and binding arbitration. If you do not agree to these terms, please do not participate in the service.

6.13 Miscellaneous

You warrant and represent that you have the necessary rights, power, and authority to agree to these Terms and Conditions and that your participation in this service does not violate any other contract or obligation. If any provision of this Agreement is found to be unenforceable or invalid, the remaining provisions will remain in full force and effect. We reserve the right to modify these Terms and Conditions at any time. Any updates will be communicated to you via SMS or email, and your continued participation in the service constitutes acceptance of the modified terms.

6.14 SMS Contact Information

If you have any questions or concerns about these SMS Terms and Conditions or our privacy practices, please contact us at:

• Email: tyler@scalehealth.com

• Mailing Address: Scale Health, 1 silk Street, Manchester, M4 6LZ

6.15 Full Privacy Policy

For more detailed information on how we collect, use, and protect your data, please review the sections above in this Privacy Policy.

7. Contact Us

If you have any questions about this privacy policy or our privacy practices, please contact us at:

Email: tyler@scalehealth.com
Postal address: 1 Silk Street, Manchester, M4 6LZ